​

Return & Refund Policy

​

The Customer may easily return the products that has purchased from the online store within 14 days of receipt. The Customer may deliver the products directly to Chiara (the address is mentioned in the first paragraph of the terms and conditions of use) or send them at his own expense to the address indicated on the transaction receipt. In any case for online orders, the Customer should, prior to returning the products, contact Chiara either by phone or by e-mail to replace the product. Particularly, the Customer has the right to return a product purchased from the online store under the following terms and conditions:

 

• Within 14 (fourteen) calendar days of delivery or receipt of the product.

• The Customer must return the product in the exact condition it was when received. In particular, the returned product should not have been used, not washed, should be in excellent condition, just before sale, in its original original packaging (box, nylon, foam, etc.) which should not have any tears/alterations or being damaged and with all the contents of the original packaging. In addition, in order to accept the return of the product, must be send back the original purchase receipt (retail receipt, invoice) by the person who originally purchased the product and whose details are shown on the purchase receipt.

• The return of the item is accepted only if the Customer has previously paid out any expenses paid by Chiara for sending the product to him and the shipping costs for its return.

• The Customer may choose its own shipping method or otherwise if the Customer wishes, Chiara may receive the returned product from the place of the Customer if it is replaced with another product. Upon receipt of the new order, the return of the previous product can be made to the same courier. In this case the Customer will be charged with the corresponding amount of the shipping costs only for the receipt of a new order and not for the return of the previous product.

• In case of making a change with another product, the Customer must first contact Chiara and submit a new order with the new product of replacement, in the notes of which the Customer is obliged to indicate that the new order is about a refund / change along with the code of the previous order.

• After an order cancellation, Chiara is obliged to reimburse the Customer for the price it has received.

• The refund will be refunded to the Customer no later than fourteen (14) working days from the time Chiara has received proven knowledge through a written email or a signed declaration.

• No delivery costs are refunded if the order has been fullfilled and sent with the courier or if the Customer has already received the order.

 

        Can not be returned:

​

• Products that are not suitable for return, due to hygiene reasons (e.g. underwear, swimwear, stockings, etc.).

• Products that have been used, washed or worn.

​

Claims due to defect or lack of matched property.

​

In the case of responsibility of the COMPANY for a real defect, the Customer has the right to:

(a) require, without charge, the repair or replacement of the product with another, unless such an action is impossible or requires disproportionate costs,

(b) request a reduction of the price, or

(c) withdraw from the sale, unless it is a non-material defect.

If the Customer chooses to correct or replace the product, Chiara must make a correction or replacement within a reasonable time.

In any case if the Customer finds a defectous product, should contact the online store immediately after delivery on the same day or the next working day on the email.

 

LIMITATED LIABILITY: THE COMPANY does not provide a guarantee, nor warrants protection for the suitability of a product sold for any particular purpose.

​

​

 

Privacy Policy/GDPR

​

SECURITY PROTOCOL

The Company recognizes the importance of the security of Personal Data, as well as electronic transactions, and has taken all the necessary measures, using the most modern and advanced methods, to ensure maximum security. All information, related to user's personal information, is kept confidential. The Site uses the Secure Sockets Layer certificate (SSL) for secure online trading. This encrypts all user's personal information, including the credit card number, user name and address, so that they can not be deciphered or changed during their transfer to the Internet.

SSL today is a global standard on the Internet to ensure proper encrypted communication between web sites and network users to securely transfer encrypted data between network users and web servers. An encrypted SSL communication requires all information sent between a User and a server to be encrypted by the shipping software and decrypted by the acceptance software in collaboration with a globally accepted certificate authority, thereby protecting personal information during transportation. In addition, all information sent with SSL protocols is protected by a mechanism that automatically verifies whether data has been changed during transport. According to this standard, the Company has to manage security-oriented transactions both in processes and in IT systems.

​

The new General Regulation (EU) 2016/679 of the European Parliament and of the Council "on the protection of individuals with regard to the processing of personal data and on the free movement of such data" has replaced Directive 95/46 / EC and the national legislation that incorporated it, Law 2472/1997. The new General Regulation (EU) 2016/679 does not deviate substantially from the general principles of the existing framework for the protection of personal data, but seeks to create a stricter institutional framework for the processing of personal data and consequently their protection.

 

The information we process about you varies slightly depending on whether you are an unregistered customer who is casually surfing and shopping or if you created an account and are thus a registered user. Below, you can read more as to what each category entails.

​

INFORMATION ABOUT YOU AS A CUSTOMER

To handle your orders and purchases, we require the following information about you;

• Name

• Address, phone number and e-mail

• Date of birth (for some payment methods)

• Payment information and payment history

• Information about your order (for ex: order number, product(s), delivery address, and invoice)

We do this with the legal obligation for Completion of the Purchase Agreement; without which, we would be unable to complete our transaction with you. The information is saved for 36 months, from the time both delivery and payment have been processed, for the purpose of helping you with potential complaints and returns.

 

In order to customize our marketing for you, showing our products and deals on both our site and those of our partners, we require the following information about you:

• IP

• Data gathered by cookies and the like. For example, on which products you clicked and your shopping history

• Order number

We do this with the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests by marketing our products to you for up to one year after your latest activity on our site. To do this, we use various external advertising services and collaborative partners. You can read more about this gathering, sharing and use of data, as well as remove the information used in these channels by following the instructions provided in the links below:

Google: https://policies.google.com/privacy/partners

Facebook: https://www.facebook.com/ads/about/?entry_product=ad_preferences

If you even wish to clear all your cookie data, which removes all history, you can require it from Chiara customer service with an email at sales-admin@chiara.gr .

 

If you wish to receive our newsletter, access to a variety of deals, participate in customer surveys, provide feedback, or ask a question in our customer forum, we require the following information about you;

• Name

• E-mail

• Information you personally provide (for ex: your views, feedback and the like)

We do this only upon receiving your consent during the providing of said information. Storage time can vary depending on the situation, but it always complies with the period of time specified during the giving of consent.

 

In order to prevent misuse of our services or avoid, prevent and investigate crimes against the Company, we require the following information;

• Name

• Address, phone number and e-mail

• Payment information (such as the repeated use of invalid card numbers and the like)

• Information about returns and deliveries

• IP-number

• Potential customer notes

• Customer service history

This use is necessary because we have an invested interest in preventing misuse of our services and avoiding, preventing and investigating crimes against the Company. Such information is saved as long as it is relevant in relation to the circumstance in question, but rarely exceeds upwards of 36 months.

 

In order to analyze, develop and improve our services, products and system , we require the following information about you;

• Purchasing and user-generated data, such as click and hit history

• Technical data surrounding devices and their settings (for ex: language, IP-address, web browser settings, time zone, operating system, and platform).

• Information regarding how you interact with us. For example how you use the site, login method, where and how long you visit certain pages, response times, error codes, how you arrive to and leave the service, etc.

We do this with the obligation of processing in a way that is necessary to cater to both our and your legitimate interests by improving and developing our site, products and the offers we are able to provide. We do this through analysis on an aggregated level, ie that the analysis is general and not at an individual level.

 

INFORMATION ABOUT YOU AS A MEMBER

By creating an account at Chiara and therefore registering as a member, you accept our General Terms and Conditions.

In order to fulfill our agreement with you as a member, we require the following information about you;

• Name

• Address, phone number and e-mail

• Information and history regarding all your orders, such as order number, product(s), delivery address, invoice, etc.

• Data gathered from cookies and the like. For example, on which products you click

We do this with the legal obligation to adhere to the membership agreement; without this information, we are unable to fulfill our agreement with you and offer the benefits your registration and account provide as established in the terms of the agreement.

Please observe that information such as your order history, use of the site and similar information are required in order for us, Chiara, to fulfill our agreement with you. As a result, the information is saved as long as you have an account, in accordance with the membership terms.

​

WHO CAN WE SHARE YOUR DATA WITH?

We sometimes share data, such as personal info, with various recipients in order to provide the services mentioned above. We never sell your information to anyone else without your approval. Potential recipients of your information are:

Delivery Service Providers

In order to fulfill the purposes of our processing of your personal information, we share your personal data with companies providing services to us, for ex: to process the sending and delivery of your items or providing certain systems. These companies can only process your personal information according to our explicit instructions and cannot use your information for any other reason.

Payment Service Providers

In order to manage payments via the site, we use various payment services. The payment service provider is responsible for their own handling of your personal information and has separate conditions which apply for them. Information regarding their conditions and handling of your personal data can be found when you choose which payment method to use on the site.

Collaborative Partners

In order to enable our partners to usher traffic to us via their channels, we provide information such as order numbers and purchase prices. The information is only shared for this purpose and is not sold or forwarded.

Other Recipients

We can send your data to other recipients, for ex: government organizations, if required of us by law. If all or a portion of our organization is shared or integrated with another organization, your personal data can be provided to our advisors, potential buyers and their advisors, and are passed on to the new owners of the business.

​

YOUR RIGHTS

You have a right to know which of your personal data we use. This can be provided through a process known as a registry extract. If you have an account, you can log in to My Account to see which data we have on you, for ex: contact information, your orders, your likes and comments on Chiara’s Blog etc. If you have not registered as a member or wish to receive a complete registry extract, you can contact our customer service and we will be glad to help you.

We want to ensure that your personal information is correct and up-to-date. With that in mind, you have the right to request the correction of inaccurate data about you. If the information you provided changes (for ex. if you change your e-mail address, name or payment information) or if you wish to delete your account, simply contact our customer service.

Regarding instances involving the ways in which we process your personal data through the consent provided by you, you always have the right (at any time) to withdraw your consent regarding that processing. You are also entitled to oppose some processing, for example direct marketing purposes and newsletters. In some circumstances, you even have the right to have your personal information deleted or blocked. This does not apply if we are required by law, for example, to preserve or otherwise process the information or if the information is required to fulfill an agreement with you.

 

CONTACT

If you have any questions regarding how we process your personal data, you are always welcome to contact us, whether at sales-admin@chiara.gr . If you are unsatisfied with the answers you receive from us or how we process your data, you are entitled to file a complaint with the corresponding supervising authority.

​

​

COOKIES

We use so called cookies on Chiara’s Website. Cookies are small text files that are saved on your computer and our web server uses them to provide you with access to some of the functions available on the Website.

There are two main types of cookies: 1) a saved cookie (permanent cookie) which remains on your computer for an indeterminate amount of time, 2) a temporary cookie (session cookie) which is temporarily stored in the computer’s while you visit the website. Session cookies disappear when you close your web browser.

​

Chiara uses cookies to improve the Website for customers e.g. by adapting the Website with regards to the customers’ wishes, choices and interests, they help you keep track of which products have been put into your shopping cart and handle your purchase, they make sure the visitor has logged into the Website so the customer does not have to log in every time he/she browses a different page, to adjust our services to make sure you receive advertising which is relevant to you, and in order for us to fulfill our obligations in relation to a purchase.

Permanent cookies are being used, among other things, to store any personal settings at Chiara e.g. to make sure you do not need to redo certain choices every time you visit the Website and to adapt and make information and marketing as relevant to you as possible. Temporary cookies are being used, among other things, for the purpose of registering statistics for the use of the Website.

​

By accepting Chiara’s general conditions and/or this privacy policy and by using Chiara’s Website, you agree to the processing of cookies as described above. If you do not accept cookies being used, you can turn off cookies in the security settings of your web browser. You can also set your web browser to ask you each time Chiara’s Website tries to place a cookie on your computer. You can also use your web browser to delete previously stored cookies. See your web browser’s help pages for more information. Furthermore, you can delete cookies manually from your hard drive, as and when desired.

​

How can cookies be removed?

If you no longer want to accept cookies, you can turn them off in the settings section of your web browser. You can even adjust your browser so you are alerted whenever Chiara’s site tries to place a cookie on your computer. You can also use your browser to remove cookies previously stored on your computer.

The steps to follow to remove cookies depend on which browser you use.

On a PC, you can remove cookies with the keyboard short-cut [CTRL]+[SHIFT]+[Delete].

If that does not work or if you are a MAC user, research your browser settings.

​

Please note that if you choose not to accept cookies, functionality may be limited for some parts of the website and the website may not work as intended. For example, you will not be able to make a purchase.

 

 

PLEASE NOTE! Nothing in these General Conditions affects a Customer’s mandatory statutory rights under applicable local laws, to the extent that such rights apply to such Customer and cannot be limited or excluded.